Returns

We offer a 7 day return & exchange policy on FULL PRICE ITEMS, meaning you have 7 days after receiving your item to request a refund or exchange.  Once confirmed, the item must be returned to us within 7 days.

To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn, with tags and in the original packaging.  Items may be returned by the carrier of your choice at your cost. Responsibility for the goods remains with you until we've received the return package, so please ensure you keep tracking for your records and consider insurance.

Custom or monogrammed items are not eligible for refund or exchange, unless faulty, in which case we will rectify the fault or replace the item.

We do not accept refunds on more than one item when multiple items have been purchased for comparison, as each item is individually made to order. This applies to multiple items within one order, or multiple orders of individual items. Reach out to us if you need advice or assistance in choosing the right colour or style prior to placing your order.

Refunds or exchanges are not accepted on sale items or items sold with a discount, other than the first order 10% discount.

USA customers- the amount of tariffs/taxes/duties paid to deliver your order will be deducted from your refund.

Shipping fees do not form part of the refund.

If you require an exchange, please advise us what you would like to exchange your item for so we can put that item aside for you.

To start the return/exchange process, contact us at hello@tendressestudio.com. If your return/exchange is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return/exchange will not be accepted.

We will notify you once we’ve received and inspected your return/exchange, and confirm if the refund/exchange is approved, in which case:

- Your refund will be automatically refunded to your original payment method, keep in mind it can take some time for your bank or credit card company to process and post the refund.

OR

- We will send your exchange item to you.

Feel free to contact us for any return/exchange questions at hello@tendressestudio.com.