Privacy Policy

1. PRIVACY

The purpose of this Privacy Policy is to inform you of the kind of information we may collect, use and disclose about you when you visit our website or otherwise interact with us.  Our policy gives you choices about what kind and how much information you provide to us and about how we use the information you give us.  Our goal is to provide you with a satisfying experience whilst allowing you to control your privacy.

2. COLLECTION OF INFORMATION

We may request and collect personal information, such as your name, email address, billing address, postal address and credit card number.  We may also collect personal information about your interactions and transactions with us, including any contact we have with you by telephone or email.

3. OUR WEBSITE & EMAILS

Tendresse Studio automatically gathers anonymous information to monitor the use of our website like the volume and frequency of visitors, the web pages accessed and any information downloaded.  This collective data helps us determine how much our visitors use parts of the site, so we can make improvements and offer relevant information and services to as many customers as possible.  We may publish or provide this combined, anonymous data to other people.

Like many other websites, our website may use ‘cookies’ from time to time.

Cookies are tiny files of information that are stored on your computer when you visit a website.  We may use cookies to enable you to use certain features on our website, store your preferences, recognise you when you return to our website and maintain information about your use of our website.

You can choose to disable cookies on your computer by changing the preferences or options menus in your browser.  

If we send you an email or other electronic messages, we may record the location and details of your site activity.  This helps us better understand which products may be of interest to you.

Please be aware that information you choose to send to us through our website or by electronic means may be insecure in transit, particularly where no encryption is used (eg. email, standard HTTP).  We take reasonable steps to protect the security of personal information once it comes into our possession.

We communicate with you primarily via email.  If you wish to unsubscribe from direct marketing communications, click on the unsubscribe link at the footer of any email and you will be opted out of the mailing list.

4. USE & DISCLOSURE OF PERSONAL INFORMATION:

We collect, use and disclose your information to provide, administer, improve and personalise our products and your experience on the Tendresse Studio website.

We aim to understand your needs, verify your identity and personal information, maintain and update our records, manage our relationship with you, conduct product and market research, protect our lawful interests and deal with enquiries and disputes. On occasion, we may use your information to notify you of any important changes to our site.  We may also collect, use and disclose your personal information in relation to lawful requests from courts, government agencies and lawyers, suspected unlawful activity and acquisitions or potential acquisitions of our business.

We may not be able to do this without your personal information, for example, we may not be able to provide a particular product to you. 

We may disclose your personal information with our related body corporate and with our service providers that assist us with archival, auditing, accounting, customer contact, legal, business consulting, banking, payment, delivery, data processing, data analysis, research, investigations, website or technology services.

Your personal information may be used to inform you on an ongoing basis of additional products or special promotions that may be of interest to you. We may contact you about such products or promotions by email, online and by other means, unless you opt out or we are subject to legal restrictions.  You can choose not to receive such information when you are registering for a product on our website.  Our electronic marketing communications will provide you with a simple means to opt out of receiving similar communications in the future.

The Privacy Act places certain requirements on us in relation to the personal information we collect, hold and handle. Nothing in this privacy policy is intended to limit our obligations or permitted handling of personal information under that Act.

6. INTERACTING WITH TENDRESSE STUDIO

You are solely responsible for maintaining the secrecy of your passwords and/or any personal information. 

7. SECURITY

The security of your information is important to us. We take reasonable steps to ensure that information is stored securely, both in electronic and physical forms and destroy or de-identify personal information when no longer required for any permitted purpose.

We are responsible for making our website secure.  

Your orders placed with Tendresse Studio online will be fully processed and shipped from Australia.  

We will take all reasonable care to keep the details secure. We cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data.

8. ACCESS & CORRECTION

You may request access to personal information that we hold about you at any time if you would like to know what information we hold about you.  If you discover that there is an error or information is missing, please notify us and we will try to correct or add the information as soon as possible.  We will provide our lawful reasons in the unlikely event that we deny any request for access or correction of personal information. If we deny a request to correct information and you disagree, you may request that we make a note of your correction request with that information.

We take reasonable steps to ensure that all information we collect, use or disclose about you is accurate, complete and up-to-date. 

9. CHANGES OF OUR PRIVACY POLICY

We may amend this privacy policy from time to time by posting an updated privacy policy on the website.